Frequently Asked Questions

TalkIndia is India's trusted online mental healthcare marketplace. We connect patients with verified therapists for secure video consultations.

Every therapist must submit professional licenses, degree certificates, and government ID. Our team manually reviews each application before approval.

Browsing therapists is free. You only pay when you book an appointment. Prices are set by individual therapists.

Find a therapist, select a date and time, choose your consultation type, and complete payment. Your appointment is confirmed instantly.

Yes. Free cancellation is available up to 24 hours before your session. After that, the booking is non-refundable.

You can reschedule confirmed appointments up to 2 times, subject to therapist availability.

We accept UPI, credit/debit cards, and net banking via Razorpay — India's most trusted payment gateway.

All payments are processed through Razorpay with bank-level encryption. TalkIndia never stores your card details.

Eligible refunds are processed within 5-7 business days to your original payment method.

A 'Join Session' button appears on your dashboard 15 minutes before your appointment time. Click it to enter the video room.

Ensure your camera and microphone are enabled. Use Chrome or Firefox for best compatibility. Contact support if issues persist.

No. TalkIndia never records video consultations. Your sessions are completely private.

Only you and your assigned therapist can see appointment details. Other patients cannot access your data.

All data is stored on secure cloud infrastructure with encryption at rest and in transit.

Yes. Contact support to request account deletion. Your personal data will be removed per our privacy policy.